At TopperGalaxy, we strive to provide our customers with high-quality online courses and educational materials. However, we understand that there may be circumstances where you may need to request a refund or return. Please read our Refund and Return Policy carefully to understand your rights and responsibilities.
1. Refund Policy
1.1 We offer a 30-day money-back guarantee on all our paid courses. If you are not satisfied with your purchase for any reason, you may request a refund within 30 days of the date of purchase.
1.2 To request a refund, please contact our customer support team at [email address] with your order details and the reason for your refund request. We may require additional information to process your request.
1.3 Refunds will be issued to the original method of payment within [number of days] of receiving your refund request. Please note that it may take additional time for the refund to appear in your account depending on your financial institution.
1.4 Courses that have been accessed or completed may not be eligible for a refund. We reserve the right to refuse refund requests that we believe are fraudulent or abusive.
2. Return Policy
2.1 We do not accept returns for digital products such as online courses and downloadable materials once they have been accessed or downloaded. All sales of digital products are final.
2.2 In the event of a defective or damaged physical product, please contact our customer support team within 7 days of receiving the product to arrange for a return or exchange. We may require proof of purchase and evidence of the defect or damage.
2.3 Returned physical products must be in their original condition and packaging. We reserve the right to refuse returns that do not meet these criteria.
3. Exceptions
3.1 Our Refund and Return Policy may vary for promotional offers, bundles, or special deals. Please refer to the specific terms and conditions of the promotion for details on refunds and returns.
3.2 Third-party products or services purchased through our website may be subject to their own refund and return policies. We encourage you to review the terms and conditions of the third-party provider before making a purchase.
4. Contact Us
4.1 If you have any questions or concerns about our Refund and Return Policy, please contact our customer support team at [email address]. We are here to assist you and ensure that you have a positive experience with TopperGalaxy.com.
By making a purchase on our website, you acknowledge that you have read, understood, and agree to be bound by our Refund and Return Policy. If you do not agree to these terms, please refrain from making a purchase.
Need help?
Contact us at {okinternationalpvtltd@gmail.com} Or WhatsApp us at {9964499466} for questions related to refunds and returns.
